Legal

Privacy Policy

Last updated: April 1, 2026

1. Information We Collect

When you use Knowave, we collect information you provide directly to us, such as when you create an account, use our services, or communicate with us. This includes:

  • Account Information: Name, email address, and password when you register
  • Content: Scripts, audio files, and other materials you create using our platform
  • Payment Information: Billing details processed securely through our payment provider (Stripe)
  • Usage Data: How you interact with our services, features used, and performance metrics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities

3. Content Ownership & AI Training

Your content is yours. We do not claim any ownership rights over the scripts, audio files, or other content you create using Knowave. We do not use your content to train our AI models unless you explicitly opt in to our improvement program.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Secure infrastructure hosted on SOC 2 compliant cloud providers

5. Data Retention

We retain your account information and content for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it by law.

6. Third-Party Services

We use trusted third-party services for:

  • Payment Processing: Stripe — Privacy Policy
  • Analytics: We use privacy-focused analytics that don't track individual users
  • Infrastructure: Cloud hosting with SOC 2 Type II certification

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Export your data at any time
  • Opt out of marketing communications
  • Request information about how your data is processed

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: